Retail Customer Service and E-Commerce Representative – Scooter Parts

Scooterworks USA is the leader in the motor scooter parts and accessories industry with an extensive customer base that reaches all across the globe.  Located in Chicago, Illinois, Scooterworks has been in business for over twenty years.  We are expanding our Retail Sales Team, and looking for an experienced, E-Commerce and Customer Service Professional to develop, maintain, and grow our e-commerce and retail sales presence. 

A Retail Sales Manager at Scooterworks is passionate about anything and everything scooter related.  That excitement needs to be conveyed to customers on a daily basis, and we provide you with the environment to do just that. 

Responsibilities:

   ·  Manage and grow our existing retail consumer base. 

   ·  Actively manage our E-commerce presence including website sales, Amazon, and Ebay. 

   ·  Work with our technology team to manage all on page optimization of our website including content recommendations, updating page headlines, meta titles, meta descriptions, alt tags, etc.

   ·  Interface daily with sales team and product development team to ensure all customers are given the highest level of customer service.

   ·  Assist sales and marketing teams in developing marketing programs aimed at cultivating retail consumer business and promoting new product lines to existing customers.

   ·  Monitor industry trends and competitive activities and communicate relevant information to management. 

Job Requirements:

   ·  Fluent in Microsoft Office Suite (Excel, Word, Outlook)

   ·  Background in retail or B2B sales a plus.

   ·  Some background in web development, SEO, and/or digital marketing.

   ·  A minimum of 2 years of experience in a call center experiencing high volume inbound calls.

   ·  Strong and agile communication skills, both verbal and written, negotiation techniques, and ability to interact with consumers in a professional and coherent manner.

   ·  Prior scooter, moped, powersports, or automotive technical or mechanical experience a plus. 

   ·  A scooterist or scooter enthusiast with personal scooter experience is a serious plus!

We offer above average compensation package that includes full benefits.  All interested parties please send a cover letter and resume to jobs@scooterworks.com.