Product Returns

Scooterworks USA requires a Return Merchandise Authorization (RMA) for product being returned to the company. To obtain an RMA, please follow these instructions:

1. Email info@scooterworks.com and describe what you want to return, why you want to return it and the sales order number associated with the product. If approved, you will receive an email with an RMA #.

2. No returns over 30 days from the invoice date will be accepted.

3. If a return is being requested due to an error on the part of Scooterworks USA, a call tag will be issued for the return. Freight will not be charged.

4. If a return is being requested through no fault of Scooterworks USA, freight is the responsibility of the customer. Returns must be sent via trackable method. Please insure the contents of the package in case of damage by the shipper.

5. Returns must come complete in their original packaging.

6. If you need a replacement right away, Scooterworks USA will charge you for the item. You will be credited once the return item is received and processed.

7. Place the merchandise in a corrugated box meant for shipping. Package it properly for safe shipping.

8. Write your RMA# legibly on the side of the box with a marker. All returns must have an RMA#

9. Ship the box to Scooterworks USA. Our address is: 2700 W. Grand Avenue, Chicago, IL 60612.

10. When the merchandise arrives it will be processed by our returns department within 10 business days.

11. There will be a 20% restocking fee for all returns unless the return is the result of our error.

12. Scooterworks USA reserves the right to deny a return on items damaged by the customer during installation or during return shipping.

13. Special orders, performance parts, electrical parts, tools, and manuals are NOT refundable.